Senior Performance
April 13th, 2011
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What objectives should I set for my performance appraisal?
Hi, I’m a senior customer service officer. I was told to set my own objectives for this year’s appraisal. But I’m really at a loss now. Can anyone give me some suggestions? Will be very appreciated.
Hi Joyeeyim,
Normally, objective setting is done jointly by the employee and his/her manager. In your case, if you are told to do it yourself, i suggest the following:
1. Business Objective- What are your company objectives this year (Your boss can help you on this)
2. Team Objective- what is expected from your team to achieve in terms of sales and deliverables, this contributes to the more general business objectives.
3. Individual Objective- What specific contributions are expected from you to achieve the team and business objectives?
Please note, all objectives must be measurable and achievable. Assign a corresponding relative weight to each objective based on importance. The sum should be 100%.
Next, you must also include your career and competency development plans.
Identify and rate your competencies. All areas where you rate yourself average or below average must be included in your development plan.
i hope this helps.
epe
2011 Chaminade Spring Galla Senior Performance “Rebecca”
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